All payments are made via direct debit which is payable on the first week of each Lesson Block. There are twelve payment dates per annum. There are 4 weeks in each Lesson Block.
Please see the Payment Calendar for further details.
New students joining during any month will be required to pay over the counter for the remaining lessons for that Block. Following this, all payments will be made via direct debit.
Any person wishing to cancel their direct debit must complete the Direct Debit Cancelation Form and hand into the Swim Factory reception a minimum of two weeks prior to the next payment date.
We regret no refunds can be given under any circumstance.
Please note there is a penalty charge for (direct debit) dishonoured payments.
Outstanding payments not received by the start of the next Block will incur a $10 surcharge.
Please inform the Swim Factory staff at your earliest opportunity in the unfortunate event that your child is unable to attend a lesson. Informing us will entitle the swimmer to a “make-up” lesson.
The following rules will apply for cancellation:
Two weeks or less, make-up lessons are to be taken as per normal cancellation policy.
After two missed lessons with no contact to this centre by phone or by email – the child will be taken out of the class.
Boost your child’s swimming skills, development and fitness by enrolling in a second weekly lesson for just $11.
This special offer will operate as follows:
If you are interested in booking additional lessons or would like further information, please visit the reception or call 3470 0556 (Springfield), 3812 2923 (Ipswich).
You can view our Payment Calendar to find out the debit day and the lesson fee for each Block.
Note: the different prices for each site.
Ipswich: 1 Martin Street, Woodend, Ipswich QLD 4305 Ph: (07) 3812 2923
Springfield: Orion Springfield Central, 1 Main Street, Springfield Lakes QLD 4300 Ph: (07) 3470 0556