Booking Procedure & Direct Debit

All payments are made via direct debit which is payable on the first week of each Lesson Block. There are twelve payment dates per annum. There are 4 weeks in each Lesson Block.

Please see the Payment Calendar for further details.


New students joining during any month will be required to pay over the counter for the remaining lessons for that Block. Following this, all payments will be made via direct debit.


Any person wishing to cancel their direct debit must complete the Direct Debit Cancelation Form and hand into the Swim Factory reception a minimum of two weeks prior to the next payment date.


We regret no refunds can be given under any circumstance.


Please note there is a penalty charge for (direct debit) dishonoured payments.


Outstanding payments not received by the start of the next Block will incur a $10 surcharge.


Make-up Lessons

Please inform the Swim Factory staff at your earliest opportunity in the unfortunate event that your child is unable to attend a lesson. Informing us will entitle the swimmer to a “make-up” lesson.


The following rules will apply for cancellation:

  • Makes-ups must be taken within 6 weeks.
  • The best time to arrange make-ups is 12 noon - 2 pm.
  • Makes-up lessons cannot be used as credit for future lessons.
  • Make-up times depend on availability and space in class.
  • We regret the same teacher cannot be guaranteed.
  • If you fail to notify us of any cancellation prior to the start of the lesson you will not be entitled to a make-up, therefore you forfeit the make-up for that lesson.
  • Customers with outstanding fees are not entitled to make-up lessons.


Two weeks or less, make-up lessons are to be taken as per normal cancellation policy.


After two missed lessons with no contact to this centre by phone or by email – the child will be taken out of the class.


Second Lesson only $11

Boost your child’s swimming skills, development and fitness by enrolling in a second weekly lesson for just $11.


This special offer will operate as follows:

  • The initial weekly lesson will remain at the current price, additional (weekly) lessons will be priced at $11.00 per lesson.
  • There is no limit to the number of lessons any individual can have in any week.
  • If a student is unable to attend a lesson, inform the office prior to the start of the lesson and the individual will be entitled to a make-up lesson as per current practice.
  • Payment for the lesson will be due in the first week of each Swim Factory calendar month as per current practice.

If you are interested in booking additional lessons or would like further information, please visit the reception or call 3470 0556 (Springfield), 3812 2923 (Ipswich).

Payment Calendar

You can view our Payment Calendar to find out the debit day and the lesson fee for each Block.

Note: the different prices for each site.


< Springfield >

< Ipswich >

Direct Debit Forms

Direct Debit Application (IPSWICH)
New Client Info 2017.pdf
Adobe Acrobat Document 691.6 KB
Direct Debit Application (SPRINGFIELD CENTRAL)
Direct Debit Service Agreement, Applicat
Adobe Acrobat Document 860.8 KB
Direct Debit Cancellation Form
Direct Debit Cancellation Form IPSWICH (
Adobe Acrobat Document 144.9 KB