All payments are made via direct debit which is payable on the first week of each Lesson Block. There are twelve payment dates per annum with 4 weeks in each Lesson Block.
Please see the Payment Calendar for further details.
New students joining during any month will be required to pay over the counter for the remaining lessons for that Block. Following this, all payments will be made via direct debit.
Any person wishing to cancel their direct debit must complete the Direct Debit Cancellation Form and hand into the Swim Factory reception a minimum of two weeks prior to the next payment date.
We regret no refunds can be given under any circumstance.
Please note there is a penalty charge for (direct debit) dishonoured payments.
Outstanding payments not received by the start of the next Block will incur a $10 surcharge.
Please inform the Swim Factory staff at your earliest opportunity in the unfortunate event that your child is unable to attend a lesson. Informing us will entitle the swimmer to a “make-up” lesson.
The following rules will apply for cancellation:
Boost your child’s swimming skills, development and fitness by enrolling in a second weekly lesson for just $11.
This special rate is available to students who enroll in more than one lesson per week on a ongoing basis. This rate is applied to the second (and subsequent) lesson/s.
If you are interested in booking additional lessons or would like further information, please visit the reception or call:
Springfield Central - (07) 3470 0556
Ipswich - (07) 3812 2923
View our Payment Calendar for payment dates and lesson fees for each Block.
Direct Debit forms with copies of the Service Agreement can be downloaded below or obtained from reception.
Ipswich: 1 Martin Street, Woodend, Ipswich QLD 4305 Ph: (07) 3812 2923
Springfield: Orion Springfield Central, 1 Main Street, Springfield Lakes QLD 4300 Ph: (07) 3470 0556