Payment Information

Booking Procedure & Direct Debit


All payments are made via direct debit which is payable on the first week of each Lesson Block. There are twelve payment dates per annum with 4 weeks in each Lesson Block.

Please see the Payment Calendar for further details.


New students joining during any month will be required to pay over the counter for the remaining lessons for that Block. Following this, all payments will be made via direct debit.


Any person wishing to cancel their direct debit must complete the Direct Debit Cancellation Form and hand into the Swim Factory reception a minimum of two weeks prior to the next payment date.


We regret no refunds can be given under any circumstance.


Please note there is a penalty charge for (direct debit) dishonoured payments.


Outstanding payments not received by the start of the next Block will incur a $10 surcharge.


Make-up Lessons


Please inform the Swim Factory staff at your earliest opportunity in the unfortunate event that your child is unable to attend a lesson. Informing us will entitle the swimmer to a “make-up” lesson.


The following rules will apply for cancellation:

  • Makes-ups must be taken within 6 weeks.
  • The best time to arrange make-ups is 12 noon - 2 pm.
  • Makes-up lessons cannot be used as credit for future lessons.
  • Make-up times depend on availability and class vacancies. We regret the same teacher cannot be guaranteed.
  • Failure to notify The Swim Factory of an absence prior to the start of a lesson will result in forfeiture of the make-up lesson.
  • Customers with outstanding fees are not entitled to make-up lessons. 

Second Lesson Only $11


Boost your child’s swimming skills, development and fitness by enrolling in a second weekly lesson for just $11.


This special rate is available to students who enroll in more than one lesson per week on a ongoing basis. This rate is applied to the second (and subsequent) lesson/s. 


If you are interested in booking additional lessons or would like further information, please visit the reception or call:


Springfield Central - (07) 3470 0556

Ipswich - (07) 3812 2923

Payment Calendar


View our Payment Calendar for payment dates and lesson fees for each Block.

Springfield Central


Direct Debit Forms


Direct Debit forms with copies of the Service Agreement can be downloaded below or obtained from reception.


Direct Debit Application & Service Agreement
Direct Debit Service Agreement & Applica
Adobe Acrobat Document 554.9 KB
Direct Debit Cancellation Form
Direct Debit Cancellation Form.pdf
Adobe Acrobat Document 264.4 KB