How do I join?

Children joining our classes for the first time and after an extended spell from lessons will need to be assessed to determine the correct class level. Babies, toddlers and beginner swimmers will not need an assessment.


Is there a best time to start swimming lessons?

Now is the best time to start swimming lessons. Our instructors are happy to accommodate new swimmers into the classes at any time. You do not need to wait for the start of term.
Our swimming lessons begin from the age of 3 months and we have a variety of levels to cater to your needs and many scheduling options.


What days and times do you have available?

We provide lessons from Monday to Friday from 9:00am – 5:30pm, and Saturday from 7:00am – 12:00pm.

Our office staff can assist you in finding the day and time which suits you.


How many lessons do you recommend each week?

Regular and consistent swim lessons will help you or your child to enjoy the water and learn how to be safe in the water.

Attending one lesson per week is a minimum requirement in our swim program. As an optimum, we recommend two lessons per week to accelerate the skill development in learning to swim and drowning prevention.


Do you operate year round?

Yes, we operate all year round except during the Easter and Christmas period.

During most school holidays we offer week long intensive lessons which are additional to the normal swim lesson program.


Why should I continue swimming lessons throughout winter?

We encourage year round participation in all of our classes. Infants and children need to continue throughout the winter to remember the skills and muscle development which they have been taught in classes. An extended break often results in a decline in the ability levels.

Learn to swim and drowning prevention skills are far more effective when there is a consistent and continuous program in place.


What do I bring to lessons?

You will need your swimmers, towel, and a change of clothes for after the lesson. Infants are required to wear swim nappies beneath their swimmers. Parents or carers in the pool will need to wear a T-shirt over swimmers. Children are encouraged to bring a swim cap and goggles and squad swimmers are recommended to bring a water bottle.

Goggles, swim caps, swim nappies and swimmers are all available for purchase at the Swim Factory office.


Why do parents and carers need to wear T-shirts in swim classes?

Infants need to learn to grasp on independently to the edge of the pool, a railing, or anything they can pull themselves up on from the water level. When practicing this skill in swim lessons we teach the infants and toddlers to ‘grasp on’ to the parents’ T-shirt.


Do you offer make-up lessons?

Yes, we offer make-up lessons if you contact us prior to missing your scheduled lesson. Make-up lessons can be booked a week in advance, and can be arranged within six weeks of the cancelation. Make up lessons won’t be rescheduled if missed, and cannot be used for credit in future months.


What level will my child be in?

Swimmers in each class will be of a similar age, ability and standard as per the swim assessment. Children are continually assessed to move up a level, we do not wait till the end of term to complete assessments. Swimmers move up as soon as they are ready.

If the swimmer needs to be moved to a different level, parents will be notified by the Swim Factory to reschedule your class.


Why does the Swim Factory not teach with flotation aids?

Flotation aids give young children a false sense of security and confidence in the water. Our teaching program is designed to teach children to swim with their own buoyancy. We believe it is safer for an infant or young child to know their own buoyancy and develop caution in the water while building their water confidence.


Why do parents need to stay to watch the class?

Parents watching their children learn to swim have an important role in building their child’s confidence by praising their efforts from the viewing area. Also, as a safety measure, parents need to supervise siblings who are not in the pool. We do not have a lifeguard on duty and our swim instructors are focused on their class.


What is your cancellation policy?

Cancellations are required two weeks prior to the next direct debit payment date to stop lessons at the end of the month.


Are the pools heated?

Our pools are indoor and heated. Our large five lane 20m pool is heated to an average of 30°C providing year round swimming. Our small pool is more suitable for infants and rehabilitation with heating to 34.5°C. The pool water quality is checked regularly and consistently maintained.

We aim to provide comfortable viewing areas and change areas with heating in the winter and cooling in the summer months.